Last updated: April 9, 2026
HIPAA NOTICE OF PRIVACY PRACTICES
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
OUR COMMITMENT TO YOUR PRIVACY
The Ravena Rescue Squad Inc. is committed to protecting the privacy and security of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and all applicable New York State laws and regulations.
INFORMATION WE COLLECT
In the course of providing emergency medical services, we may collect the following types of information:
- Patient name, date of birth, address, and contact information
- Medical history, current symptoms, and treatment provided
- Insurance and billing information
- Emergency contact information
- Information obtained from other healthcare providers involved in your care
HOW WE USE AND DISCLOSE YOUR INFORMATION
We may use and disclose your protected health information for the following purposes without your written authorization:
- Treatment: To provide, coordinate, and manage your emergency medical care, including sharing information with hospitals, physicians, and other healthcare providers involved in your treatment.
- Payment: To bill and collect payment for services provided, including submitting claims to your health insurance plan through our billing partner, Emergency Management Resources LLC.
- Healthcare Operations: For quality assessment, training, credentialing, compliance, and other operational activities necessary to run our organization.
- As Required by Law: When required by federal, state, or local law, including reporting to public health authorities, responding to court orders, and cooperating with law enforcement.
- Emergency Situations: To prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
YOUR RIGHTS
Under HIPAA, you have the following rights regarding your protected health information:
- Right to Access: You may request copies of your medical records. Requests may be made in person with a valid photo ID or by mail with a notarized request form. See our Records Request page for forms and instructions.
- Right to Amend: You may request corrections to your medical records if you believe they contain errors.
- Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
- Right to Request Restrictions: You may request restrictions on how we use or disclose your information, though we are not required to agree to all requests.
- Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
- Right to a Paper Copy: You may request a paper copy of this notice at any time.
INFORMATION SECURITY
We maintain appropriate administrative, technical, and physical safeguards to protect your health information from unauthorized access, use, or disclosure. All staff members receive training on privacy and security practices. Electronic records are protected through access controls, encryption, and secure storage.
BREACH NOTIFICATION
In the event of a breach of unsecured protected health information, we will notify affected individuals, the U.S. Department of Health and Human Services, and, where required, the media, in accordance with HIPAA and HITECH Act requirements.
COMPLAINTS
If you believe your privacy rights have been violated, you may file a complaint with:
- Ravena Rescue Squad Inc., PO Box 144, Ravena, NY 12143, or by email at info@ravenarescue.net
- The U.S. Department of Health and Human Services, Office for Civil Rights
You will not be retaliated against for filing a complaint.
WEBSITE PRIVACY POLICY
INFORMATION COLLECTED THROUGH THIS WEBSITE
This website does not collect personal information unless you voluntarily provide it (for example, by sending us an email). We do not use tracking cookies for advertising purposes. We may use essential cookies to remember your preferences, such as cookie consent status.
THIRD-PARTY SERVICES
This website uses Google Maps to display our location. Google Maps is subject to Google's Privacy Policy. We also use Google Fonts to display web fonts, which may log your IP address per Google's data practices.
EXTERNAL LINKS
This website may contain links to external sites (such as our billing partner EMR LLC or social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
DATA RETENTION
Patient care records are retained in accordance with New York State Department of Health regulations and applicable federal requirements. Website data (such as cookie preferences) is stored locally in your browser and is not transmitted to our servers.
ACCESSIBILITY STATEMENT
OUR COMMITMENT
The Ravena Rescue Squad Inc. is committed to ensuring that our website is accessible to all visitors, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
ACCESSIBILITY FEATURES
This website includes the following accessibility features:
- Keyboard navigation support with a skip-to-content link
- Descriptive alternative text for images
- Sufficient color contrast ratios for text readability
- Semantic HTML structure with proper heading hierarchy
- Responsive design that adapts to different screen sizes and zoom levels
- ARIA labels for interactive elements such as navigation and social media links
FEEDBACK
We welcome your feedback on the accessibility of this website. If you encounter any barriers or have suggestions for improvement, please contact us:
- Email: info@ravenarescue.net
- Phone: 518-756-2096
- Mail: PO Box 144, Ravena, NY 12143
We will make reasonable efforts to address your concerns promptly.
CHANGES TO THIS POLICY
We reserve the right to update this privacy policy and accessibility statement at any time. Changes will be posted on this page with an updated revision date. Significant changes to how we handle protected health information will be communicated as required by HIPAA.
CONTACT
For questions about this policy, please contact:
Ravena Rescue Squad Inc.
PO Box 144
Ravena, NY 12143
Phone: 518-756-2096
Email: info@ravenarescue.net